CSA Member Handbook
As a member of Full Harvest Farm, LLC’s Community Supported Agriculture (CSA) family, we want you to know about our CSA program and how we run it.
The following information describes:
-what you can expect during the season,
-produce in your box,
-how our pickup site works,
-your rights and responsibilities within our CSA,
-how to solve those problems that do occur (no matter how much we try to prevent them).
What to expect:
Full Harvest Farm’s 2024 CSA program runs for 18 weeks, from July 3rd to October 30th.
Shares are packed Wednesday morning and available on Wednesday afternoon so you get your food as quickly as possible.
Most of our members choose to receive a weekly box of produce, others choose delivery every 2 weeks.
Our goal is to provide you with a variety of fresh, seasonal, USDA certified organic produce, all of which comes from our farm. To this end, we grow 40+ kinds of vegetables throughout the season. Variety is the spice of life.
It is also our goal to educate you about the food in your box. Our weekly newsletters will list what‘s in the box that week. New Stuff will be detailed underneath. Each new item will be explained with nutritional details, storage information, and at least one recipe that uses it.
You will likely find one or more vegetables you've never tried before in your boxes. Our members often comment on this, saying they're glad they had the chance to try something new, and how good it tasted.
As part of our educational goal, we want to show you that imperfect produce is perfectly edible. Expect to find oddly-shaped peppers, 2-legged carrots, double tomatoes, smiling beets. Mother Nature does not give us 100% perfect vegetables, farmers sort what Mother Nature gives us into categories. We give you more categories than you’ll find in the supermarket because there is nothing wrong with scrunchy peppers or 2-legged carrots. Waste not, want not.
The produce in your box:
We plan to put about 8 different items in our CSA boxes each week. We don’t want to overwhelm you with too much variety, or too much of any kind of vegetable. When the next box arrives, the previous one will have been eaten, ideally. In the real world, that doesn’t always happen, so be prepared to freeze or share leftover items.
Most of the produce in your box has been washed to remove the worst of the dirt, and keep it fresh, like lettuce, spinach, chard, etc. Some may not be washed at all: potatoes, garlic, storage carrots. It is up to you to wash ALL your produce before eating it, and store it properly for maximum shelf life.
Most vegetables should go into a plastic bag and into your refrigerator ASAP—but not all. We give you tips on storage in the weekly newsletters.
If you feel that any of the items you receive are not lasting a reasonable amount of time, or arrive damaged, please contact us. We can help with storage tips, and are happy to replace produce, if necessary. If the problem is ours, we will do our best to fix it. We want you to be happy with your vegetables.
How Our pickup site works:
As soon as the CSA boxes are packed, they're put into our cooler. Couple and Every-Other-Week Couple Shares are on the right, Family and Worker Share-Family Shares are on the left. The Choice Box is in the middle.
Couple and Every-Other-Week Couple Shares are marked with a sign placed above the stack. Family Shares have a sign similarly placed.
The Signin Sheet is just outside the cooler, on a table. It lists everyone who is getting a box that week, and the kind of Share they’ve purchased. Please initial the space to the right of your name so we know you've picked up your box.
If your name is not on the Signin Sheet, we did not pack a box for you that week and you should not take one.
We highly recommend Every-Other-Week members write down their exact delivery dates on their calendar, Smartphone, iPad, etc. so you come on the correct day. All your delivery dates are detailed in your Farmigo CSA account so you can look them up at any time.
We check the Signin Sheet every Wednesday evening. If you don’t initial and there’s an unclaimed box (or 3), you’ll probably get a text or phonecall from us asking if it's yours.
Our site has what we call a “Choice Box". This box is used for members to “share” any vegetables they don’t want. You do not need to put something in to take something out. Sometimes, we'll put extra, or not-quite-perfect vegetables, or extra vegetables from our farmer's market in there. Help yourself!
It’s possible we will not be in the barn when you get here, so take a minute to look the area over. Spot the cooler door, the signin sheet, the spot where you can leave your unfolded box. Then head into the cooler, look right and you'll see 2 stacks of boxes with the box type on a sign above them. Couple and Every-Other-Week Couple Shares are on the right side of that wall, Family and Worker Share-Family Shares are on the left. The Choice Box is in the middle. Once you’ve taken a good look around, most of your questions will be answered.
Our cooler also contains boxes and bins with vegetables that have been harvested because they are ripe and ready. These are stored on the left side and along the back of our cooler. They are not part of your CSA distribution.
Directions: Map programs have improved considerably in the 22 years since we started our farm, so finding our farm should be easy.
That said, finding us with GPS may not be easy. Google Maps accurately places us at 7112 County Rd. S, the NW corner of Cty. S and Crooked Rd. Some GPS programs still can not find our farm, and may direct you into the next county. Remember the Farm is located at the corner of Cty. S and Crooked Rd. Double-check your car or phone's directions to BE SURE you end up at the corner of Cty. S and Crooked Rd., where number 7112 really is. Otherwise we hope you enjoy a nice drive in the country.
Pickup time starts at 1pm and extends into the evening. If you find you can not get to the farm on Wednesday, please call or email, and let us know when you think you can come for your box. Unless it sprouts legs and goes walkabout, your box is safe in our cooler.
Your rights and responsibilities:
As a CSA member, it is your right to:
- receive fresh vegetables that last a reasonable amount of time.
- receive all the vegetables listed under Contents in the weekly newsletter.
- have your box automatically saved for you for 24 hours from the time your pickup site closes if you forget to pick it up.
- find your vegetables inside a reasonably clean wax box.
- be contacted in a timely manner if there's a delay in delivery.
- be able to access your CSA account in Farmigo.
- know the exact details of your pickup site, especially the address.
- know your site manager's name, our phone number and email address.
- contact Chuck or Terry when you have a question or problem.
- receive instructions on how to use your Farmigo CSA account.
As a CSA member, it is your responsibility to:
* remember to pick up your box.
* pick up your box during the times requested.
* contact us in a timely manner if you forget to pick up your box, and arrange another day or time to get it.
* abide by the guidelines for our pickup site, and treat it with respect and consideration. By and large, CSA members tend to be respectful and considerate types, and we have rarely had any complaints.
* unfold your wax box and return it regularly to our farm. Even better, unload your produce into your own container, unfold your wax box and leave it here.
* place your box on Hold in your Farmigo CSA account when you go away and don't want us to pack one for you. You must do this by the Sunday before that Wednesday's delivery. If you miss that deadline, email Terry by 8pm on Tuesday to Hold your box that week.
* read and save emails from the farm. These will contain information on scheduling changes, ordering extra produce, Work Days, etc. A special "CSA" folder in your email will help you find them.
* read, save and use the instructions Terry sends you on how to use your Farmigo CSA account and updates to same.
problems and how to solve them:
Know what size box you’ve purchased. Our pickup site has signs that indicate where the Couple/Every-Other-Week Couple boxes are and where the Family/Worker Share-Family boxes are. We keep those signs in the same spot from week to week. It’s very important that you pick up the correctly-sized box. Here’s how you tell:
The Couple box is in a 5/9 bu. (bushel), white, wax box with light blue lettering. It says “Fresh Vegetables” on the long side and is short and wide.
The Every-Other-Week (EOW) Couple box is in the same 5/9 bu., white, wax box with light blue lettering. EOW boxes will be stacked with the weekly Couple boxes and contain the same produce in the same amounts.
The Family box is in a 3⁄4 bu. (bushel), white, wax box with white, green and red lettering that says “Farm Fresh Vegetables” and “Quality Produce” on the long side and includes a picture of vegetables. It is tall and narrow. A Family box contains about ⅓ more vegetables than a Couple box.