CSA Member Handbook
As a member of Full Harvest Farm, LLC’s Community Supported Agriculture (CSA) family, we want you to know about our CSA program and how we run it.
The following information describes:
-what you can expect during the season,
-produce in your box,
-how our pickup sites work,
-your rights and responsibilities within our CSA,
-how to solve those problems that do occur (no matter how much we try to prevent them).
What to expect:
Full Harvest Farm’s 2023 CSA program runs for 18 weeks, from June 28th to October 25th.
Shares are packed Wednesday morning and delivered on Wednesday afternoon so you get your food as quickly as possible.
Most of our members choose to receive a weekly box of produce, others choose delivery every 2 weeks.
Our goal is to provide you with a variety of fresh, seasonal, USDA certified organic produce, all of which comes from our farm. To this end, we grow 40+ kinds of vegetables throughout the season. Variety is the spice of life.
It is also our goal to educate you about the food in your box. Our weekly newsletters will list what‘s in the box that week. New Stuff will be detailed underneath. Each new item will be explained with nutritional details, storage information, and at least one recipe that uses it.
You will likely find one or more vegetables you've never tried before in your boxes. Our members often comment on this, saying they're glad they had the chance to try something new, and how good it tasted.
As part of our educational goal, we want to show you that imperfect produce is perfectly edible. Expect to find oddly-shaped peppers, 2-legged carrots, double tomatoes, smiling beets. Mother Nature does not give us 100% perfect vegetables, farmers sort what Mother Nature gives us into categories. We give you more categories than you’ll find in the supermarket because there is nothing wrong with some of them. Waste not, want not.
The produce in your box:
We plan to put about 8 different items in our CSA boxes each week. We don’t want to overwhelm you with too much variety, or too much of any kind of vegetable. When the next box arrives, the previous one will have been eaten, ideally. In the real world, that doesn’t always happen, so be prepared to freeze or share leftover items.
Most of the produce in your box has been washed to remove the worst of the dirt, and keep it fresh, like lettuce, spinach, chard, etc. Some may not be washed at all: potatoes, garlic, storage carrots. It is up to you to wash ALL your produce before eating it, and store it properly for maximum shelf life.
Most vegetables should go into a plastic bag and into your refrigerator ASAP—but not all. We give you tips on storage in the weekly newsletters.
If you feel that any of the items you receive are not lasting a reasonable amount of time, or arrive damaged, please contact us. We can help with storage tips and replacement, if necessary. If the problem is ours, we will do our best to fix it. We want you to be happy with your produce.
How Our pickup sites work:
Each site is located under a roof out of the sun and rain. Most are private homes, some are businesses. Each one is unique and requires a little different approach.
Every pickup site is set up in the same way: Couple and Every-Other-Week Couple Shares are on the left, Family and Worker Share-Family Shares are on the right, the Choice Box and Signin Sheet are in the middle.
That said, the Farm is a little different because it's inside our barn, but Farm pickup site members will get those details when they sign up.
Couple and Every-Other-Week Couple Shares are marked with a sign placed on or near the stack. Family Shares have a sign similarly placed.
A Signin Sheet is attached to a clipboard and placed between the 2 Share sizes at every pickup site, usually on a table. It lists everyone who is getting a box that week, and the kind of Share they’ve purchased. Please initial the space to the right of your name.
If your name is not on the Signin Sheet, we did not pack a box for you that week and you should not take one.
We highly recommend Every-Other-Week members write down their exact delivery dates on their calendar, Smartphone, iPad, etc. so you come on the correct day. All your delivery dates are detailed in your Farmigo CSA account so you can look them up at any time.
All the site managers check the Signin Sheet every Wednesday evening. If you don’t initial and there’s an unclaimed box at your site, you’ll probably get a text or phonecall from your manager wondering if it's yours.
Every site has what we call a “Choice Box". This box is used for members to “share” any vegetables they don’t want. You do not need to put something in to take something out. Sometimes, the farm will bring extra, or not-quite-perfect vegetables for members who wish to take some more, or extra vegetables from our farmer's market. Those will also be found in the Choice Box. Help yourself!
It’s possible the site manager will not be at your pickup site when you get there, so take a minute to look the area over, spot the boxes, the signs, the Choice Box, the clipboard with the Signin Sheet attached. Once you’ve taken a good look around, most of your questions will be answered.
Directions: Map programs have improved considerably in the 20 years since we started our farm, so finding your pickup site's address should be easy.
If you pick up at our farm, you might have a problem. Google Maps accurately places us (at this time) at the corner of Cty. S and Crooked Rd. Some older GPS programs can not find our farm, or they direct you into the next county. If you remember the Farm is located at the corner of Cty. S and Crooked Rd., you should be able to find that on an actual map. Altho it's fun to enjoy a nice drive in the country.
Pickup times are particular to each site and are determined between the site manager and the farm. We take into consideration when we are likely to arrive at that particular site, and how late the manager wants to leave it open.
Chuck and I do our best to organize the routes so we get there by the time the site opens. However, due to unforeseen circumstances of traffic, weather, vehicles, personnel, etc., we may not make it. We'll do our best to contact the site manager ASAP, and let them know when we are likely to arrive so they can pass that information on to you. We apologize for any inconvenience this may cause, and hope you understand that we can not promise to be in a certain place at a certain time every week. That said, we will do our best to get your box to you, even if it's a little late.
Your rights and responsibilities:
As a CSA member, it is your right to:
- receive fresh vegetables that last a reasonable amount of time.
- receive all the vegetables listed under Contents in the weekly newsletter.
- have your box automatically saved for you for 24 hours from the time your pickup site closes if you forget to pick it up.
- find your vegetables inside a reasonably clean wax box.
- be contacted in a timely manner if there's a delay in delivery.
- be able to access your CSA account in Farmigo.
- know the exact details of your pickup site, especially the address.
- know your site manager's name, their phone number and email address.
- contact Chuck or Terry when you have a question or problem.
- receive instructions on how to use your Farmigo CSA account.
As a CSA member, it is your responsibility to:
* remember to pick up your box.
* pick up your box during the times requested for your pickup site, especially if the weather is very hot or likely to freeze.
* contact your site manager in a timely manner if you forget to pick up your box, and arrange another day or time to get it.
* abide by the guidelines for your pickup site, and treat it with respect and consideration. By and large, CSA members tend to be respectful and considerate types, and we have rarely had any complaints.
* unfold your wax box and return it regularly to your pickup site. Even better, unload your produce into your own container, unfold your wax box and leave it at your pickup site.
* place your box on Hold in your Farmigo CSA account when you go away and don't want us to pack one for you. You must do this by the Sunday before that week’s delivery. If you miss that deadline, email Terry by 8pm on Tuesday to Hold your box that week.
* read and save emails from the farm. These will contain information on scheduling changes, ordering extra produce, Work Days, etc. A special "CSA" folder in your email will help you find them.
* read, save and use the instructions Terry sends you on how to use your Farmigo CSA account and updates to same.
problems and how to solve them:
Know what size box you’ve purchased. All of the pickup sites have signs that indicate where the Couple/Every-Other-Week Couple boxes are and where the Family/Worker Share-Family boxes are. We keep those signs in the same spot from week to week. It’s very important that you pick up the correctly-sized box. Here’s how you tell:
- The Couple box is in a 5/9 bu. (bushel), white, wax box with light blue lettering. It says “Fresh Vegetables” on the long side and is short and wide.
- The Every-Other-Week (EOW) Couple box is in the same 5/9 bu., white, wax box with light blue lettering. EOW boxes will be stacked with the weekly Couple boxes and contain the same produce in the same amounts.
- The Family box is in a 3⁄4 bu. (bushel), white, wax box with white, green and red lettering that says “Farm Fresh Vegetables” and “Quality Produce” on the long side and includes a picture of vegetables. It is tall and narrow. A Family box contains about ⅓ more vegetables than a Couple box.